Our exhibition stand design process is simple – From your initial consultation and design brief through to handover, let us assure you and give you the peace of mind you are in the safe hands of our exhibition stand design and build team.

Exhibition Stand Design

Our simple process ensuring excellent delivery of your event stand

 

  1. The brief – We take a full comprehensive stand brief to understand your objectives for your event or trade show
  2. The Research – Our team put ideas together for your stand design
  3. In Design – Our team of designers get to work on your 3D stand design renders
  4. The production – The designs are sent to you for approval, once approved building of your stand starts in our in-house warehouse
  5. The delivery – Our stand builders set off to the venue to construct your stand in your space you have reserved at the event. We handover your stand to you and leave you will a client satisfaction document to complete. We pride ourselves on our exceptional customer service delivery

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Customer service is essential for customer satisfaction and retention, as well as profitability in the exhibition industry.

Having a well-defined customer service strategy in place in any industry can no longer be an afterthought. It is essential for customer retention and gaining new clients. It is essential to keep the customers you have, and gain their loyalty. Loyal customers are advocates of your organisation, and they also tend to be the most profitable so look after them

 

Here are 4 top tips you can implement today!

  1. Ask your customers wat they want

You may think you know what your customers expect from you in terms of customer service & support, but you may be amazed at what your customers might tell you they really expect if you take some time to ask them.

When you’re building a company and you start developing a product you always get feedback on what the customers want. At the end of the day when you really ask them questions & listen to them, you’d be amazed at what they say.

 

  1. Learn to anticipate what your customers will expect

You’ve got to invest up front and take the time to understand what your customer’s requirements are to home in on what they expect from you, get to the point where you can anticipate what some of them are going to need to provide an epic experience and also understand where the expectation lies to hopefully go above it.

 

  1. Create policies that drive the experience you want to provide to your customers

One of the most challenging spaces to give great customer service in is Live Events. I have learned from watching others fail in support that having that commitment to giving high level of customer service helps you grow your customer base & retention. We also have a very strong ethical and moral core of the kind of service we want to provide that we continually reflect on as we try to set up the best policies regarding giving exceptional customer service.

 

  1. Look for small changes to make in the process

First of all, make sure you have a process! Which means you know how to gather and respond to customers no matter where they are reaching out to you. You know where to get answers to questions you don’t have answers to or able to assign those special cases to someone on your team and then have the ability to know how the issue was resolved. We always find ways to tweak the process so that we can respond faster and exceed customer expectations.

 

customer service display revolution

 

At Display Revolution our reputation is built on our core values of customer focus, trust, honesty and teamwork. We pride ourselves on our reputation for delivering exceptional customer service to each and every client, ensuring that they get the exhibition stand or event service suitable for their business needs and requirements.

 

To discuss your event requirements at your next event, give our experienced events team a call on  +44(0)121 554 2748 or send an email to info@displayrevolution.co.uk

We offer a full turnkey exhibition service

 

 

 

Dawn Peel – Marketing Director

From the consultation at our offices to our stand being built for the event, I can not fault this company. Totally focused and very knowledgeable with our industry. The service they gave was excellent. We have two more shows booked in our event calendar and we have booked these guys to design and build our stands. 

We are delighted to announce we are now offering an online booking service to our customers to schedule appointments,  It’s simple to use: Just select the service you want and, based on availability, choose a day and time one of our event team is available, enter your contact information and book the appointment, it’s that simple! 

It’s easy to reschedule or cancel a booking too, just click the link in the confirmation email or the appointment in your calendar, which will then take you back to the scheduling web page where you can pick a different day and time or cancel the appointment.

We are currently taking appointment bookings for;

  • Client event stand consultations – Where we can come out to meet you at your head office to discuss your event objectives
  • Event Management – Our event management service offers clients flexibility designed to engage your audience through live event experiences
  • Proposal Presentations – Once we have created your design visuals, we will come and meet you again to present your proposal

We hope you will love the flexibility, convenience, and control this service will offer you!

Our exhibition services include:

 

Book your appointment with us today! or send us a message using the on-page contact us form 

John Downes – Director

Experienced team on top of their game. If you want a creative stand designed with your brand in mind, then contact the display revolution guys today. You will not be disappointed